Shipping policy

Shipping Policy

Thank you for shopping with ERIA ZAMBRANO. We are committed to providing you with the best possible shipping experience. Please read our shipping policy below to understand how orders are processed and shipped.

1. Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. 
* Standard Shipping: Delivery typically takes 7 to 15 business days depending on your location.
* Delivery delays can occasionally occur due to customs processing, high-volume seasons, or courier disruptions.

3. Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

4. Customs, Duties, and Taxes
ERIA ZAMBRANO is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damaged or Lost Packages
If your order arrives damaged in any way, please contact us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory resolution.

6. Contact Us
If you have any further questions, please don't hesitate to contact us at:
* Phone: 707-824-8367
* Website: db01gs-0i.myshopify.com